abc111's Privacy Policy
Your personal information is completely safe with us. This policy clearly explains how we collect, store, and use your data.
This Privacy Policy ("Policy") describes how abc111 collects, uses, stores, and protects the personal information of platform users. By using the abc111 website, app, or any of its services, you are considered to have agreed to the terms of this Policy. We give the highest priority to the privacy of users in Bangladesh and your information is never shared with any unauthorized party.
Definitions and Scope of Application
In this Policy, "personal information" means any information that can directly or indirectly identify a specific individual. "Processing" means any operation including collection, storage, modification, disclosure, or deletion of information.
This Policy applies to the abc111 website (abc111.lat), mobile application, and all associated services. If you use these services from outside Bangladesh, your information will be governed in accordance with Bangladeshi law as well as applicable international regulations.
What Information We Collect
abc111 may collect the following types of information:
2.1 Registration and Identity Information:
- Full name, date of birth, and nationality
- Email address and mobile number
- National ID or passport number (for KYC verification)
- Current address and postal code
2.2 Financial Information:
- Information related to bKash, Nagad, Rocket, or bank accounts (for transaction processing)
- Deposit and withdrawal history
- Balance and bonus records
2.3 Technical Information:
- IP address, browser type, and operating system
- Device identifiers and cookie data
- Login time, session duration, and platform usage patterns
2.4 Gaming Behavior Information:
- Game history, bet amounts, and results
- Favorite game categories and frequency of use
- Information related to setting responsible gaming limits
Methods of Data Collection
abc111 collects information in various ways:
- Direct collection: When you register an account, log in, make a deposit or withdrawal, contact support, or participate in a survey.
- Automatic collection: Technical information is automatically recorded through cookies, web beacons, pixel tags, and log files.
- Received from third parties: In specific cases, information may be received from identity verification services, payment processors, and fraud prevention partners.
Purposes of Using Information
Collected information is used for the following legitimate purposes:
- To complete account registration and identity verification (KYC)
- To process financial transactions including deposits, withdrawals, and prize distribution
- To provide bonuses, promotions, and personalized offers
- To provide 24/7 customer support in Bengali
- To prevent fraud, money laundering, and other illegal activities
- To enforce responsible gaming policies and support at-risk users
- To improve platform performance and user experience
- To meet legal obligations and maintain compliance with regulatory authorities
Data Sharing and Disclosure Circumstances
abc111 may share user information with third parties in the following limited cases:
- Payment processors: Information required to complete bKash, Nagad, Rocket, and bank transfer processes is shared with secure payment gateways.
- Identity verification services: Specific information may be provided to authorized third-party verifiers to complete the KYC process.
- Technology partners: With technology service providers engaged in platform operations, security analysis, and fraud prevention, who are bound by confidentiality agreements with us.
- Legal obligations: To respond to court orders, government directives, or lawful requests from regulatory bodies.
- Business restructuring: In the case of a merger or acquisition, provided the new authority must comply with this Policy.
Cookies and Similar Technologies
Cookies and similar tracking technologies are used on the abc111 website. Cookies are small text files stored on your device that help improve the user experience.
Types of cookies we use:
- Essential cookies: Necessary for site operation — login sessions, security tokens, and saving preferences.
- Functional cookies: To remember language preferences and customization.
- Analytics cookies: To collect anonymous statistics for understanding platform usage patterns.
You can disable cookies from your browser settings, but this may limit some services.
Data Security Measures
abc111 applies industry-standard security measures to protect your information. Our security framework includes:
- SSL encryption: All data transfers are encrypted via TLS/SSL protocol.
- Database encryption: Stored sensitive information is protected by AES-256 or equivalent standard encryption.
- Access control: Strict role-based permission management — only authorized personnel can access specific data.
- Firewall and intrusion detection: Real-time monitoring and prevention of cyber threats.
- Two-factor authentication (2FA): Optional for users and mandatory for staff to protect accounts.
- Regular security audits: Periodic vulnerability assessments conducted by independent security experts.
Data Retention Period
abc111 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:
- Active account information: All information is retained for as long as the account remains active.
- Transaction records: Retained for a minimum of 5 years in compliance with financial regulations.
- KYC documents: Retained after account closure in accordance with applicable legal requirements.
- Customer service communications: For up to 2 years from the last contact.
- Marketing preferences: Deleted immediately upon withdrawal of consent.
Once the specified period has passed, information is securely deleted or anonymized.
User Rights
You have the following rights regarding your personal information:
- Right to access: You may request to know what information we hold about you.
- Right to rectification: You may request that inaccurate or outdated information be updated.
- Right to erasure: In certain circumstances you may request that your information be deleted (however this may not be possible where legal obligations apply).
- Right to restrict processing: You may request that the use of your information be restricted for specific purposes.
- Right to data portability: You may request that your information be provided in a commonly used machine-readable format.
- Right to object: You may object to or opt out of marketing communications.
To exercise these rights, contact our support center via live chat or email us at [email protected]. We aim to respond within 30 business days.
Protection of Minors' Information
abc111 provides services only to those aged 21 or above. We do not knowingly collect information from minors. Age is verified during the registration process and a government-issued ID must be submitted during the KYC process to confirm age.
If we believe that information from a minor has been collected, we will immediately suspend the relevant account and take steps to delete the information.
Third-Party Links and Services
The abc111 platform may sometimes use third-party services (such as payment gateways). These third parties have their own privacy policies and abc111 is not responsible for their activities.
Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and Ezugi operate games on their own servers. They generally receive only the minimum information required for technical operations, and players' personal identity information is not shared directly with them.
Policy Changes and Updates
abc111 reserves the right to amend this Privacy Policy as needed. If significant changes are made to the Policy, we will notify you in the following ways:
- By displaying a clear notice on this page of the website
- By sending a notification to your registered email address
- Through an in-platform message at your next login
Continued use of the platform after an update will be considered as your agreement to the revised Policy. We recommend that you review this page regularly.
Contact and Complaint Resolution
If you have any questions, complaints, or requests to exercise your data rights regarding this Privacy Policy, please contact our privacy team:
Contact Us
After receiving your request, we aim to respond as quickly as possible, generally within 30 business days.